Frequently Asked Questions

What is the Built Bucks program all about?

BUILT® BUCKS is our rewards program. By signing up in-store or registering online, you'll earn your way to free fries, burgers and shakes.

Here are the basics:

• Spend $1 (pre-tax)*, get 1 BUILT BUCK

*This excludes alcoholic beverages

• 100 BUILT BUCKS = $10 reward (loaded to your account)*

*90 day expiration

How do I get started?

There are two ways to sign up and register for our rewards program.

1. Stop by any participating BUILT location and simply sign up at the rewards kiosk located at check-out to start earning BUILT BUCKS. Note: You’ll need to finish registering your account online in order to redeem any rewards you earn. Once you register, we’ll load 50 BUCKS to your account to get you started – you’ll be halfway to your first free reward!

2. Prefer to register before visiting? Register online by clicking here. Once you register, we’ll load 50 BUCKS to your account to get you started – you’ll be halfway to your first free reward! Note: Be sure to type your number in during check-out on the rewards kiosk, so your BUCKS are added and you keep earning free food!

Is there anything I don't earn BUCKS on?

Dollars spent on purchases of gift cards, alcoholic beverages, or non-food items, such as taxes and gratuity, or through third-party platforms and online ordering, do not earn BUILT BUCKS. However, purchases made with gift cards do count towards BUCKS.

Do my rewards ever expire?

Each $10 reward expires 90 days from the date it is added to your account.

Do my BUCKS ever expire?

Your BUCKS are safe and sound, they never expire!

Where can I check my balance?

You may view your account balance by logging into your account here.

Does it cost anything to become a BUILT BUCKS member?

No - Membership is free!

Do I earn BUCKS for call-in, online and third-party delivery orders?

At the discretion of the store, if you're placing a to-go order, you can earn points! If you’re paying over the phone, let the crew member know your phone number before payment. If you’re paying during pick-up, simply input your phone number during checkout.

Sorry, third party or online ordering orders cannot earn BUCKS at this time.

Do all BUILT locations have BUILT BUCKS?

Our BUILT BUCKS program is available at most locations within the United States, some locations may be excluded (such as airports), check with your local store for further details.

Help! I forgot my username or password for my BUILT BUCKS account.

It happens to the best of us! Follow this link to reset your password.

Who should I contact if I forget to use my BUILT BUCKS account phone number during my visit, or have other concerns?

We'd be happy to help you out. Simply send an e-mail to: CustomerService@KahalaMgmt.com, with your account information and a copy of your itemized receipt and a member of our support team in sunny Scottsdale, Arizona will be in touch with you shortly!

What do you do with my information?

All we do is send love your way! We don't sell your information to third parties, or spam you.

Can I participate if I don't have a U.S. address?

Certainly! However, you can only earn BUILT BUCKS or redeem rewards within the United States.